As part of the modernization of systems used by IBA Telecom, WINGS deployed a messaging platform with SMS, E-mail, and call modules.
Support for multiple communication channels in one product and years of proven reliability were the key factors why this software was chosen.
The most popular service among IBA Telecom customers is voice mail. Regional cab/taxi services are now using automated Text-to-Speech (TTS) calls. The dispatcher sends text messages, while the messaging platform generates a message using Text-to-Speech (TTS) technology and delivers it to the recipient. The messaging platform supports the use of variables in the text to form personalized calls.
When creating automated calls, in addition to text that will be converted into voice using TTS, an audio file or a pre-configured IVR menu can be selected as a voice message. The IVR menu is configured in SCXML format. Querying of external systems and generation of menu items, depending on the received response, are all supported.
For calls containing an audio file or text, additional settings are available, such as replay, call forwarding to another number, etc.
Using the WINGS messaging platform, messages that need to be delivered to the customer can be sent not only by calls, but also by SMS. Fallback messaging allows you to re-send messages via another channel if it was not delivered via the previous one. You can use various sending chain options. Their number depends on the channels connected by IBA Telecom customers.
It should be noted that Yandex.Taxi has included IBA Telecom in its list of recommended providers for connecting SMS notifications to passengers.
The WINGS messaging platform allows you to configure the rules for SMS blocking by text and rules for blocking identical SMS within a specified period of time.
E-mail newsletter is another traditional direct communication tool that allows real-time interaction with customers. When forming a mailing list, a preview of the message to be sent is available, and the built-in visual editor allows you to diversify simple text messages.